REFUNDS
If your order arrives damaged or not as described, please send a video or image to our email contact@yubice.com and we will make sure we are taken care of immediately. Please allow 1 to 2 day for the refunds to be returned to your account.
ORDER CANCELLATION
If for any reason you would like to cancel your order and be issued a refund, you can do so within 24 hours of placing your order. We will refund the full amount minus the processing fees. (about $1.50) Please email us at contact@yubice.com to request an order cancellation.
INCORRECT ADDRESS
If an incorrect address is entered, the customer will have to pay the $20 CAD shipping fee to ship it again to another location.
While the above policies do apply, if for any reason you are not satisfied with your order, please reach out to use at contact@yubice.com and we will do everything we can to make you satisfied.